Privacy Policy

 

Contents

  1. Who we are & scope
  2. Information we collect
  3. How we use information
  4. How we share information
  5. Cookies & tracking
  6. Data security
  7. Your rights & choices
  8. Data retention
  9. Third‑party links
  10. Children’s privacy
  11. Changes to this policy
  12. Contact us

Tip: Use Ctrl/⌘ + F to quickly find terms.

Who we are & scope

Welcome to shop.hollman.com ("we," "us," or "our"). We operate this website as the official online store for aftermarket and replacement parts manufactured by Hollman, Inc. ("Hollman"), a leading locker manufacturer. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or purchase from our site.

By using this site, you agree to the practices described below. If you do not agree, please discontinue use of the site.

Information we collect

Personal Information

Collected when you place an order, create an account, or contact us:

  • Full name
  • Billing and shipping address
  • Payment information (e.g., card details handled by our payment processor)
  • Email address and phone number
  • Order history and support communications

Non‑Personal & Technical Data

Collected automatically when you browse:

  • Device, operating system, and browser type
  • IP address and approximate geolocation
  • Pages viewed, products explored, and referring URLs
  • Site performance and usage analytics

How we use information

  • Order fulfillment: Process payments, arrange shipping, provide confirmations and invoices.
  • Customer support: Respond to inquiries, assist with returns, warranties, and compatibility questions.
  • Product safety: Contact you regarding safety notices or recalls related to aftermarket parts.
  • Improve our services: Enhance our catalog, website performance, and user experience.
  • Marketing (optional): Send promotions and product news if you opt in; you can opt out anytime.
  • Fraud prevention & security: Detect and prevent fraudulent transactions and abuse.

How we share information

We do not sell your personal information. We may share it with:

  • Hollman, Inc.: As the parent company, for customer service, product improvement, and operations.
  • Service providers: Payment processors, shipping carriers, e‑commerce and analytics platforms, and other vendors who help operate this site.
  • Legal & compliance: When required to comply with law, regulation, or valid legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.

We use cookies and similar technologies to keep your cart active, remember preferences, analyze traffic, and deliver relevant promotions. You can manage cookies in your browser. Disabling cookies may affect site functionality.

Data security

We implement reasonable administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure.

Your rights & choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal data, and to opt out of marketing communications. To exercise these rights, contact us using the details below.

Region‑specific disclosures

California (CCPA/CPRA)

  • Right to know, correct, and delete personal information.
  • Right to opt out of sale or sharing of personal information and limit the use of sensitive personal information.
  • Right to non‑discrimination for exercising your rights.

How to exercise: Email us (see Contact us) with the subject line "CCPA/CPRA Request" and specify your request (access, delete, correct, opt‑out). If applicable, you may also send an authorized agent; we may need to verify your identity and residency.

Virginia, Colorado, Connecticut, Utah (state privacy laws)

  • Rights may include access, correction, deletion, portability, and the right to opt out of targeted advertising or certain profiling.

How to exercise: Email us (see Contact us) with the subject line "Privacy Rights Request" and specify your state. We will verify and respond consistent with applicable law.

European Economic Area (EEA), UK & Switzerland (GDPR/UK GDPR)

  • Legal bases for processing may include contract (order fulfillment), legitimate interests (site security, improvements), consent (marketing), and legal obligations (tax, accounting).
  • Rights include access, rectification, erasure, restriction, portability, and objection. Where processing is based on consent, you can withdraw consent at any time.

If you are in the EEA/UK/CH and believe we have not resolved your concern, you may have the right to lodge a complaint with your local supervisory authority.

Data retention

We retain personal data as needed to fulfill orders, provide support, meet legal obligations, and resolve disputes, unless a longer period is required by law.

Our site may link to hollman.com or other external websites. Their privacy practices are governed by their own policies.

Children’s privacy

This site is not intended for children under 13, and we do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the site constitutes acceptance of those changes.

Contact us

Hollman, Inc.
1825 W. Walnut Hill Lane, Suite 110
Irving, TX 75038
Phone: (972) 815-4000
Email: parts@hollman.com

For privacy requests, please include the phrase "Privacy Request" in the subject line and describe the right(s) you wish to exercise. We may request information to verify your identity and jurisdiction.

If you have questions about this policy or our data practices related to aftermarket parts sales, please reach out.